Training Specialist 3 (Instructional Designer)

Rosemead, CA 91770

Posted: 04/14/2023 Job Category: Administrative Job Number: 177765 Pay Rate: $35.00 - $42.00

Job Description

An Instructional Designers are needed to develop technical online training curricula for a large utility in the Los Angeles area. The curriculum includes system enhancement, new rate, credit refresher, and maintenance of existing training content for our Customer Service Operations organization.

Roles and Responsibilities

Utilize instructional design and consulting skills to conceptualize, design, and develop e-Learning, instructor-led, and blended learning training modules for the Customer Service Operations audience
Design and develop overall training curriculum. Research, design and develop technical training courses in areas governed by state/federal utility regulatory requirements.
Manage multiple functional curricula including design development, improvement, and maintenance
Determine instructional strategies and develop measurable objectives for designing and assessing all training deliverables
Project manage including scoping and planning of learning solutions as well as collaboration with project leads, internal clients, subject matter experts, and the third-party vendor development partner(s) on the overall development of learning curricula
Design and develop e-Learning from ideation through storyboarding and development as needed
Design and develop instructor-led training curricula including facilitator guides, participant materials and collaborate with field learning for implementation
May conduct job task analysis and Train the Trainer sessions
May work as part of a larger project team and work with multiple stakeholders. Will develop training design documents
Analyze, design, and develop new training curriculums, participant guides, job aids, and assessments that are complex in nature
Work with internal clients and subject matter experts to determine program and learning objectives
Conduct needs assessment and job/task analysis to determine scope of training
Identify issues for management follow-up as needed
Collaborate with multiple SMEs in multiple specialty areas

Qualifications and Education Requirements

Bachelor's Degree in Education, instructional design, business, or an equivalent combination of education, training, and experience

7 or more years of experience developing and developing training
Advanced skills/experience in instructional design practices and methodologies, including ADDIE and SAM.
Advanced analytical and project management skills and have great attention to detail
Advanced knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.)
Advanced experience with Storyline, Captivate, Articulate RISE, and/or other eLearning authoring tools
Ability to build relationships with a broad audience both internal and external to the company
Ability to communicate both technical and non-technical material in a readily understandable manner
Able to work collaboratively with other team members
Strong verbal, written, and analytical skills


Technology Experience (i.E. EnableNow/Walkme, Successfactors)
SAP knowledge
Utility experience
Proven experience in an agile environment Technical Documentation

Pay Range:

The pay range for this position is $35.00 - $42.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Please Note:

Must have a valid driver s license and current state-required minimum vehicle insurance coverage to drive onto Client and Company property.


The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)

  • Continuous Employment Development and Learning

  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement

  • 401K

  • Aetna & Kaiser Group Medical Coverage

  • Dental Insurance Coverage

  • Vision Insurance Coverage

  • Basic Life Insurance & AD&D

  • Long Term Disability

  • Voluntary Short-Term Disability

  • Access to Health Joy

  • GAP Medical Coverage

  • Direct Deposit

  • Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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