Cenergy International
https://cdn.haleymarketing.com/templates/62343/logos/sm-logo-200x200.png
http://www.cenergyintl.com
http://www.cenergyintl.com
USD
30.00
34.00
HOUR
true
Roles and Responsibilities:
There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Scope of Work Examples: Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
Qualifications and Education Requirements:
High School Diploma or Equivalent
Level 3: Level III Support with 5-7 years experience Staffing & Scheduling of project Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility Be a strategic asset that is integrated with the organization it supports. Risk Management Suggest and implement the best practices of Industry. Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Preferred Skills:
Pay Range:
The pay range for this position is $50.00-$60.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
Service Desk Support III
Posted: 09/19/2024
2024-09-19
2024-11-12
Job Category: Administrative
Job Number: 181004
Pay Rate: $30.00 - $34.00
Job Description
Roles and Responsibilities:
There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Scope of Work Examples: Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
Qualifications and Education Requirements:
High School Diploma or Equivalent
Level 3: Level III Support with 5-7 years experience Staffing & Scheduling of project Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility Be a strategic asset that is integrated with the organization it supports. Risk Management Suggest and implement the best practices of Industry. Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Preferred Skills:
Pay Range:
The pay range for this position is $50.00-$60.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- 401K
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
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