PC Support Coordinator
Irvine, CA 92618 US
The PC Support Coordinator will be assisting the Global Service Desk by answering phones and generating tickets.
Need to have experience with Windows 10
Must have 3 yrs experience.
Roles and Responsibilities:
Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.
Qualifications and Education Requirements:
Trade school course completion, AA which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience. 2. Considerable knowledge and understanding of personal computer operations including networks (local and wide area), office application software packages, email, and PC operating systems. 3. Ability to apply advanced skills in area of specialization. 4. Ability to implement and effectively apply continuous improvement methods. 5. Ability to adapt procedures, techniques, and/or processes to meet special needs. 6. Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations. 7. Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments. 8. Ability to determine methods and procedures on new assignments and provide guidance to other personnel. 9. Ability to define problems, collect data, establish facts, and draw valid conclusions. 10. Ability to respond to inquiries and to effectively communicate and present information. 11. Must have good customer service and telephone skills. 12. Must be able to work with other team members both locally and remote. 13. Must have flexible work hours, if needed.
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
The pay range for this position is $25.00 26.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.