Auburn Hills, MI 48326 US
Accurately and efficiently collects accounts receivables. The A/R Specialist is a metrics-driven position responsible for effectively initiating calls to delinquent customers to collect payments and settle accounts, while providing World Class customer service to their internal and external customers.
Roles and Responsibilities:
Safely completing all job duties in compliance with the company s policies and procedures.
Notifies customers with delinquent accounts and attempts to secure payment.
Mails bills and past-due notices to customers.
Utilizes the company s Business System to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.
Arranges payment plans for customers with past due accounts.
Verifies customer account information and processes credit card payments.
Complies with all company policies and procedures.
Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
Works closely with branch personnel to troubleshoot and resolve various AR collection issues.
Keenly aware of opportunities to improve processes and provides suggestions.
Utilizes reports to assist in completion of various job functions
Data entry of online billings
New customer set ups as needed
Enter A/R adjustments as needed
Month end reporting as needed
Assists team members with projects and tasks as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications and Education Requirements:
High school diploma or equivalent required
2 or 4 year degree preferred
2+ years collection experience required
Solid individual contributor
Excellent organizational skills with the ability to prioritize effectively
Continuous improvement mindset in pursuit of excellence.
Good negotiation/problem-solving skills
Solid critical thinking skills
Effective listening skills
Strong initiative with a demonstrated sense of urgency
Ability to adapt to a variety of personalities
Proactive communicator with excellent oral and written communication skills utilizing the English language
Good attention to detail with solid follow-up skills
Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
Ability to work effectively under pressure and manage multiple assignments simultaneously
Meets appropriate deadlines
Accurate and results oriented
Commitment to providing exceptional customer service
Effective time management skills
Professional appearance and behavior
Must use appropriate personal protective equipment for the working conditions.
Ability to physically move parts and assemble stores racking. Perform physical activities that
require considerable use of arms and legs and frequent movement of the whole body, such as climbing, lifting up to 50 pounds, balancing and handling of material.
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
The pay range for this position is $19.00- $20.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.