Customer Support Engineer

Dublin, GA 31021

Posted: 04/25/2024 Job Category: Oil & Gas Upstream Job Number: 180049 Pay Rate: $64.00 - $74.00

Job Description

The function of the Contract Customer Support Engineer (CCSE) is to interface with both the customer and the OEM divisions (CFCD and MFCD) to solve technical issues related to the product supplied by the OEM to the customer, including investigation activity into field failures of the product. The requirements for the Contract Customer Support Engineer are in accordance with Parker published job description/roles and responsibilities for Customer Support Engineering (CSE) and will report directly into the SSO (Services and Support Operations division) Engineering team located in Irvine, California (SSO-Irvine). Considering the specific tasks described below, this SOW prevails in comparison to the job description/roles and responsibilities tasks.

Roles and Responsibilities:

Primary project: SSO-Irvine Support.
The primary role of the CCSE will be to support SSO-Irvine engineering team with failure investigation activity for the Gulfstream G650 flight control system bill of materials. The product line is produced in Irvine, California and Ogden, Utah. Subcomponent investigation support may also be required in other non-specified locations. All activity shall be directed by the SSO-Irvine engineering team and the CCSE is not required to be on-site and may support SSO-Irvine remotely.
Additional special project: CSD-Dublin Support.
The Control Systems Division in Dublin, Georgia (MFCD-Dublin) does not have a responsible CSE to support investigations and customer product line issues. The CCSE will also be tasked to support the CSD-Dublin product line on an as needed basis. Support of the MFCD-Dublin product line shall be directed by the SSO-Irvine engineering team.

Scope of Work
The CCSE will be responsible for the following Day to Day activities:
1. Failure analysis report (FAR) Coordination and responsibility for EHSV investigations with local Repair Station and OEM engineering, creation of Rcard work instructions, witnessing tests, work with CFCD-Ogden and SSO-Irvine to correlate EHSV failures with top assembly events and documentation of activities associated with the FAR at component or sub-component level, as necessary (FAR writing)
2. Seller Engineering Memo (SEM) support Aid in or be responsible for the creation of SEMs
3. Support FAR Telecoms Participate in both Company and Customer FAR meetings as required.
4. Update Company s FAR Tracker Update the intern Company tracker as required.
5. Dublin product line support, other investigations, and customer visits Provide on-site support at the MFCD-Dublin location as requested. Note that this will encompass more than G650 product support and may cross all product lines, including Commercial and Military products.
6. Report activity and progress Provide status as requested.
7. Visits to MFCD-Dublin facility To perform activities above, especially 1 and 4, is anticipated to be 3 days in a week in schedule to be agreed with Repair Station and Operations.
8. Support related to Stratoflex division products Respond customer inquiries and coordinate investigations with OEM and Quality engineering teams. Work to be performed remotely (it can be in Parker Dublin facility or from home)
Business travel may be required when interfacing with SSO-Irvine, MFCD-Irvine, CFCD-Ogden, Gulfstream, and Stratoflex. Note that MFCD Dublin support is being defined as a commute and not business travel. Business travel is anticipated to account for one domestic travel every 2 months.

Qualifications and Education Requirements:

Bachelor s Degree

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

Pay Range:

The pay range for this position is $64.00-$74.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.


The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)

  • Continuous Employment Development and Learning

  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement

  • 401K

  • Aetna & Kaiser Group Medical Coverage

  • Dental Insurance Coverage

  • Vision Insurance Coverage

  • Basic Life Insurance & AD&D

  • Long Term Disability

  • Voluntary Short-Term Disability

  • Access to Health Joy

  • GAP Medical Coverage

  • Direct Deposit

  • Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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About Dublin, GA

Discover exciting job opportunities in the beautiful area surrounding Dublin, Georgia! Nestled in the heart of Laurens County, this charming location offers job seekers a unique blend of Southern hospitality and vibrant growth potential. With its historic landmarks, such as the Dublin Laurens Historical Society and Market on Madison, and delicious Southern cuisine like Georgia peach cobbler and fried green tomatoes, Dublin is a place where work-life balance is truly valued. Consider building your career here and explore the local art scene at Page House Gallery, catch a show at Theatre Dublin, or enjoy the outdoors at Stubbs Park. Join us in embracing the enchanting culture and endless possibilities that Dublin, Georgia, has to offer. Browse our job listings today and take the first step towards a fulfilling career in this remarkable region!