Customer Service Representative
Kent, WA 98032 US
This individual acts as the primary customer interface for day to day administrative and order processing activities. They develop and maintain close working relationships with external planners and procurement agents and are the conduit for communications as a representative of the company.
Roles and Responsibilities:
Functions and Responsibilities
Enters and acknowledges customer orders, amendments and changes. Preparation and scanning of transactional data for uploading. Supports requests for expedites and manages schedule conflicts.
Works closely with Program Managers on entering and managing detailed order requirements.
Directly handles and communicates Accounts Receivables issues directly with the customer in support of Finance.
Tracks delivery and quality performance, maintains and monitors customer metrics and manages discrepancies.
Maintains and coordinates close working relationships via daily communications with Supply Chain Analysts and prioritizes customer requirements with production control.
Downloads and manages customer internet scheduling / forecasting tools and works closely with Production Control to align customer demand. Retains administrator responsibilities on major customer Internet portals
Qualifications and Education Requirements:
This is a non-supervisory position, typically requiring an Associate s Degree and / or 3-5 years experience.
Excellent organizational, verbal and written communication skills required.
Attention to details and accuracy are position critical.
Computer skills and knowledge are a pre-requisite.
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
College degree is preferred but not required.
The pay range for this position is $20.75-$26.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
The benefits available with this position include:
Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
Continuous Employment Development and Learning
Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
Aetna & Kaiser Group Medical Coverage
Dental Insurance Coverage
Vision Insurance Coverage
Basic Life Insurance & AD&D
Long Term Disability
Voluntary Short-Term Disability
Access to Health Joy
GAP Medical Coverage
Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.