Cenergy International
https://cdn.haleymarketing.com/templates/62343/logos/sm-logo-200x200.png
http://www.cenergyintl.com
http://www.cenergyintl.com
USD
16.00
17.00
HOUR
true
The Customer Care Clerk is a metrics-driven position responsible for accurately and efficiently following up on open customer orders, which includes working with supply chain to find out dates product will be shipping, sorting the shared customer care box, providing proof of deliveries, working with Distribution Managers to provide packing slip copies as needed, being a backup for order entry for PTO coverage, and completing other related assignments which contribute to the department and company as a whole.
Roles and Responsibilities:
Specific Duties and Responsibilities:
Complete all tasks in a safe manner, complying with all company safety related policies and procedures.
Maintain customer service inbox following up on status requests, working with customers to provide documents needed (proof of deliveries, packing slips etc) and keep in communication with our customers
Work with supply chain and distribution managers to follow up on customer late open orders
Support Logistics department with transactional activity as required and available
Serve as a backup for order entry for coverage of PTO
Maintain paperwork according to Sarbanes Oxley requirements
Complete general administrative work including filing, faxing, etc.
Assist team members with projects and tasks as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications and Education Requirements:
Required Qualifications:
Solid computer skills and data entry abilities
General knowledge of ERP systems
Efficiency using Microsoft Office, including Outlook, Word and Excel
Data Entry experience required
Strong attention to detail
Deadline driven with the ability to multi-task
Analytical mind-set
Ability to identify issues and propose improvements; keen problem solving skills
Ability to contribute as an individual as well as a team-member
Demonstrated effective listening skills
Educational Requirements:
High School diploma or equivalency required
Associates Degree preferred
Interpersonal Skills:
Effective listening skills
Positive "can-do" attitude
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms, balance; stoop, kneel, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
Office environment
Occasional work in a warehouse environment for special projects
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Pay Range:
The pay range for this position is $16.00-$17.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
Customer Care Clerk
Posted: 12/20/2023
2023-12-20
2024-03-24
Job Category: Administrative
Job Number: 179301
Pay Rate: $16.00 - $17.00
Job Description
The Customer Care Clerk is a metrics-driven position responsible for accurately and efficiently following up on open customer orders, which includes working with supply chain to find out dates product will be shipping, sorting the shared customer care box, providing proof of deliveries, working with Distribution Managers to provide packing slip copies as needed, being a backup for order entry for PTO coverage, and completing other related assignments which contribute to the department and company as a whole.
Roles and Responsibilities:
Specific Duties and Responsibilities:
Complete all tasks in a safe manner, complying with all company safety related policies and procedures.
Maintain customer service inbox following up on status requests, working with customers to provide documents needed (proof of deliveries, packing slips etc) and keep in communication with our customers
Work with supply chain and distribution managers to follow up on customer late open orders
Support Logistics department with transactional activity as required and available
Serve as a backup for order entry for coverage of PTO
Maintain paperwork according to Sarbanes Oxley requirements
Complete general administrative work including filing, faxing, etc.
Assist team members with projects and tasks as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications and Education Requirements:
Required Qualifications:
Solid computer skills and data entry abilities
General knowledge of ERP systems
Efficiency using Microsoft Office, including Outlook, Word and Excel
Data Entry experience required
Strong attention to detail
Deadline driven with the ability to multi-task
Analytical mind-set
Ability to identify issues and propose improvements; keen problem solving skills
Ability to contribute as an individual as well as a team-member
Demonstrated effective listening skills
Educational Requirements:
High School diploma or equivalency required
Associates Degree preferred
Interpersonal Skills:
Effective listening skills
Positive "can-do" attitude
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms, balance; stoop, kneel, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
Office environment
Occasional work in a warehouse environment for special projects
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Pay Range:
The pay range for this position is $16.00-$17.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Benefits:
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- 401K
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
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