Customer Account Administrator
Ft Worth, TX 76114 US
Quotes, reviews and administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.
Roles and Responsibilities:
Essential Functions Statement(s)
? Primary interface to the customer for daily questions.
? Participate in customer meetings. Responsibilities include giving presentations to customers.
? Communicate order status.
? Administer non-technical changes and expedite requests.
? Identify/confirm whether engineering product definition exists.
? Review and understand each customer purchase order and contract.
? Assure price adjustments are implemented.
? Initiate purchase order (PO) review.
? Collect necessary information to process export licenses for shipping purposes.
? Authorize Return Material Authorizations (RMAs).
? Ensure technical questions are answered by the Business Teams.
? Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
? Ensure logistics conditions are met in accordance with contract requirements.
? Perform proforma invoicing.
? Provide support to Demand Planners as required (i.E., web portals, customer forecasts, etc.)
? Review customer portals, incorporate PO releases, and changes in demand information.
? Adhere to the "I Am COMPANY" philosophy.
? Process credit/debit memos in an efficient & timely manner.
? Collect necessary documentation for new account setup after consultation with Business Team Leader.
? Provide professionally written correspondence to customers.
Qualifications and Education Requirements:
High School Diploma or equivalent
? Communication (Oral & Written) Ability to communicate effectively with others using the spoken word as well as the ability to communication in writing clearly and concisely.
? Customer Oriented - Ability to take care of the customers needs while following company procedures.
? Presentation Skills - Ability to effectively present information publicly.
? Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
? Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
? Accuracy - Ability to perform work accurately and thoroughly.
? Relationship Building - Ability to effectively build relationships with customers and co-workers.
? Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
? Detail Oriented - Ability to pay attention to the minute details of a project or task.
? Judgment - The ability to formulate a sound decision using the available information.
? Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
? Organized - Possessing the trait of being organized or following a systematic method of performing a task.
? Working Under Pressure - Ability to complete assigned tasks under stressful situations.
? Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
SKILLS & ABILITIES
Education: Degree in Business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position. May have limited prior industry experience or worked with direction in student internship program.
Proficiency (intermediate skills) in tools such as Microsoft Word, PowerPoint, Excel, Webfocus/data warehouse, and other similar software products.
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
The pay range for this position is $20.00-$25.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
The benefits available with this position include:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.