Technical Support Associate

Richardson, TX 75081

Posted: 05/07/2024 Job Category: Technical Job Number: 180120 Pay Rate: $24.00 - $26.00

Job Description

An opportunity currently exists within the Operations Repair& Maintenance Team for a Technical Support Associate. The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities. This includes maintenance of equipment, machinery, and other functions specific to the Optics manufacturing. This individual will be responsible for complying with health and safety standards in the community and adhering to OSHA and other federal guidelines.

Roles and Responsibilities:

Job Duties include:

Collaborating with Engineering, Program Management, Operations, & Quality business leadership and all Optics CMC functions and proactively addressing equipment needs to meet current and future business needs.

Enabling the factory to execute to these needs on time and at or below cost in a safe environment by

o Creating innovative solutions for improving equipment uptime and process times, including the design and creation of custom hardware and software as needed.

o Working with facilities and engineering teams to lead installs of new equipment and upgrades of existing equipment.

o Modeling Raytheon values, customer focus, solution oriented, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization.

Tests, troubleshoots, repairs, maintains, and installs a wide variety of electronic, electromechanical, mechanical, computer, laboratory, and scientific systems and/or equipment.

Maintaining the equipment and resources across four factories in one location: Optical Fabrication, Diamond Point Turning, Optical Coating and Assembly/Test.

Collaborating with and working alongside a team of experienced equipment technicians to identify equipment, machinery, and other functions specific items that through normal production, calibration or preventative maintenance activities are in needed of correction.

Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of their tasks.

Upgrading and modifying production equipment

Procuring and installing new capital equipment.

Participating in factory equipment layouts.

Maintaining equipment documentation pertaining to Preventive Maintenance / Lockout - Tagout Procedures / Equipment inventories.

Qualifications and Education Requirements:

Required Skills: Minimum of 8 years of professional relevant experience in equipment maintenance in a production or factory environment. Background in electronics, mechanical aptitude, ability to solve complex technical equipment problems and strong troubleshooting skills. Experience in the repair and maintenance of automated equipment. Ability to work from schematics, written procedures, and oral instructions. Must be able to interface with persons of multiple disciplines and job functions. Experience with multimeters, current probes, and various test & measurement instruments. Flexibility to work 2nd and/or 3rd shifts when/if needed.

Desired Skills: Proven history of demonstrating initiative, persistence, and creativity in problem solving Prior experience with Optical Coating (vacuum) and Diamond Point Turning equipment. RF Power systems experience. High voltage experience in 480, 208 3-phase, 110 and DC voltages Understanding of programmable logic controllers (PLC s) and ladder logic. Ability to lead modification or upgrade projects of existing equipment. Excellent oral and written communications with ability to work with minimum direct supervision. Ability to collaborate and influence development of project objectives and goals with external customers and internal stakeholders. Knowledge of the optics industry. Ability to multitask in a fast-paced dynamic environment. Operates well as part of a team and can work overtime on occasion. Required Education: Associates Degree

Pay Range:

The pay range for this position is $24.00-26.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Please Note:

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.


The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)

  • Continuous Employment Development and Learning

  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement

  • 401K

  • Aetna Group Medical Coverage & Kaiser for California only

  • Dental Insurance Coverage

  • Vision Insurance Coverage

  • Basic Life Insurance & AD&D

  • Long Term Disability

  • Voluntary Short-Term Disability

  • Direct Deposit

  • Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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About Richardson, TX

Discover exciting job opportunities in the vibrant city of Richardson, Texas! Richardson not only boasts a thriving job market but also offers a unique blend of cultural experiences, charming neighborhoods, and endless growth prospects for career-driven individuals. As the "Telecom Corridor," Richardson is home to major tech companies, art galleries like the Eisemann Center, delectable Tex-Mex cuisine, and close proximity to the Dallas Cowboys at AT&T Stadium. Explore our job listings today and be captivated by Richardson's allure and countless professional opportunities awaiting you. Dive into a career in Richardson, and watch your aspirations flourish in this dynamic and inviting city.