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Sr. Asset Management Specialist

Tewksbury, MA

Post Date: 06/01/2017 Job ID: 159508 Industry: IT / Programmer

We are looking for an IT Software Specialist to manage all aspects of the software asset life-cycle and providing software technical support in a fast paced environment. The Software Specialist will serve as a central point of contact for IT commercial-off-the-shelf (COTS) products while supporting a broad customer base.

Responsibilities include:

  • Receiving and reviewing IT procurement and application download requests from customers while monitoring purchase requisitions to ensure timely and accurate IT software delivery.
  • Provide oversight of software standards, while researching customer solutions, including but not limited to, performance, risks, warranty, sizing criteria and licensing options.
  • The candidate will support the management of the existing software inventory install base in the IDS environment to ensure compliance while driving out end-of-life software titles from the install base.
  • The candidate will work regularly with all levels of staff across IT, cross-business teams and the software suppliers to ensure efficient management of software licenses and entitlements.

Key responsibilities include, but are not limited to:

  • Assist in the implementation of and adherence to software standards, processes and tools for software licenses and inventory throughout the asset lifecycle (e.g. procurement through retirement)
  • Assist IT Operation service improvements leveraging best practices and methodologies (e.g., ITIL, Six Sigma)
  • Assist with license true-up and inventory efforts to comply with software corporate wide agreements (CWAs) and end-user license agreements (EULAs)
  • Provide excellent customer service experience collaborating with multiple stakeholders and IT strategic partners within IDS
  • Analyze service data and evaluate results to choose the best resolutions to customer service challenges
  • Ensure all service activities support and strengthen the strategic objectives and software strategy of the IT organization

Required Skills:

  • 2+ years of expertise in software asset management service operations
  • Demonstrated knowledge of software licensing and entitlement models
  • Experience working independently and in a team-oriented, collaborative environment.
  • Strong interpersonal skills and ability to work with others collaboratively and constructively
  • Experience in multi-tasking, prioritizing, and following through on commitments Desired Skills:
  • Ability to use organizational skills to streamline processes and to organize and interpret large amounts of data
  • Demonstrated experience working in a ticket based service system, databases and spreadsheets
  • Experience to exercise judgement and manage complexity in a diverse cultural environment
  • Excellent written and oral communication skills, including presentation skills
  • Strong computer literacy skills and high understanding of technology
  • Six Sigma Green Belt certified
  • ITIL certified

Required Education:

  • BS/BA in Engineering, Computer Science, Mathematics or any related technical major
  • 2 years of applicable experience

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