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Service Desk Analyst

East Aurora, NY

Post Date: 07/27/2017 Job ID: 159988 Industry: Analyst

Job Description:

The Service Desk Analyst (SDA) is responsible for providing support for the planning, organization and administration of the Service Desk support activities to achieve superior customer satisfaction. The incumbent reports to the IT Customer Support Section Head and IT Department Manager.


The SDA plays a vital role in Service Desk performance. He or she must be able to consistently deliver quality Customer Support through providing a single point of contact for internal and external end-users.

Central duties include:

  • Providing solutions; advice
  • Working with the SD team
  • Troubleshooting specific conditions and recruiting additional IT help as the situation dictates.

Job Requirements:

The SDA must have a solid understanding of the current technologies employed at the company, and how they are used to support the customer demands.

The SDA must be able to apply and communicate existing solutions to business problems. He or she must be able to explain these methods of solving problems to others in IT and customers as required.

Caitlin Outen

Caitlin is one of Cenergy's newest Recruiters! She has a combined 3 years of recruiting experience in Administrative, Industrial, Medical, and most recently the Oil & Gas Industries. Caitlin's favorite part of recruiting is "speaking with people from all walks of life and making a connection. It is the best feeling when I can restore hope in someone who might have been previously struggling; and help match great candidates with great opportunities." You can reach Caitlin by phone or send her your resume directly.

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