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Desktop Support Technician

Dickinson, ND

Post Date: 08/10/2017 Job ID: 160089 Industry: IT / Programmer

Description:

  • Provides resolution to all desktop support requests.
  • Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
  • Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
  • Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Works independently to troubleshoot all support requests and follow escalation policies.
  • Participates in testing, documentation and implementation of assigned projects.
  • Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets. 
  • Typically requires  3-5  years of experience.
  • Provides technical/functional and/or administrative support.
  • General working knowledge of specific systems, terminology and procedures used within the department.
  • Performs routine tasks.
  • Able to solve problems and make basic decisions. 

Caitlin Outen

Caitlin is one of Cenergy's newest Recruiters! She has a combined 3 years of recruiting experience in Administrative, Industrial, Medical, and most recently the Oil & Gas Industries. Caitlin's favorite part of recruiting is "speaking with people from all walks of life and making a connection. It is the best feeling when I can restore hope in someone who might have been previously struggling; and help match great candidates with great opportunities." You can reach Caitlin by phone or send her your resume directly.

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