Customer Solutions Representative 1

Irwindale, CA 91770

Posted: 04/24/2024 Job Category: Administrative Job Number: 180048 Pay Rate: $15.50 - $23.16

Job Description

Roles and Responsibilities:

Day-to-Day Responsibilities/Workload
Promote a safe working environment.
Analyze and handle confidential information such as invoices and program applications and validate accuracy of data and information provided.
Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency programs.
Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers.
Gathers documents and researches data on assigned topics, using databases, files, spreadsheets, or other sources.
Experience meeting performance metrics including productivity and quality.
Uses skills and experience in addressing issues with minor to moderate impact.

Qualifications and Education Requirements:

High School Diploma or Equivalent

Required Skills/Attributes
Demonstrated ability to accurately research and analyze information to make sound decisions.
Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results.
Must demonstrate the ability to integrate work across relevant areas and manage risks and information appropriately.
Must have strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others.
A combination of education, training and skills equivalent to those typically possessed by a high school graduate with 0-3 years of experience resolving customer issues by researching and analyzing information.

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

Preferred Skills:

Experience working in a teleworking environment is highly preferred.
Physical abilities required:
o Ability to lift up to 25 pounds, operate basic office machines: such as copier, fax, scanner, etc. And other duties assigned.
o Ability to stand for extended periods of time throughout the day, with some bending.
Overtime may be required based on department needs.

Pay Range:

The pay range for this position is $15.50-$23.16 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.


The benefits available with this position include:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)

  • Continuous Employment Development and Learning

  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement

  • 401K

  • Aetna & Kaiser Group Medical Coverage

  • Dental Insurance Coverage

  • Vision Insurance Coverage

  • Basic Life Insurance & AD&D

  • Long Term Disability

  • Voluntary Short-Term Disability

  • Access to Health Joy

  • GAP Medical Coverage

  • Direct Deposit

  • Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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About Irwindale, CA

Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Irwindale, California! Nestled in the sunny heart of Los Angeles County, Irwindale offers a perfect blend of business growth and natural beauty. From the iconic Santa Fe Dam Recreation Area to the proximity to the bustling metropolis of Los Angeles, Irwindale provides a unique and enchanting setting for professionals looking to thrive. Delight in the culinary wonders of the nearby San Gabriel Valley, catch a show at the historic Pasadena Playhouse, or cheer on local sports teams like the Los Angeles Rams at the nearby SoFi Stadium. Discover the endless possibilities and unmatched charm of Irwindale while advancing your career in this dynamic region.